Future-Proofing the B2C Supply Chain

12 May 2020, Meeting

Bounce, 121 Holborn, EC1N 2DT London

We're delighted to announce Special Guest Speakers!

Natalie Berg, Founder, NBK Innovation

Natalie is a retail analyst, author and consultant specialising in retail strategy and future trends. With over 15 years’ experience leading analyst teams, Natalie is regarded as one of the world’s Top 20 retail influencers and is regularly interviewed and quoted in mainstream media. Natalie has studied how the 'Amazon effect' has revolutionised commerce and will explain how retailers can compete by focusing on What Amazon Can’t Do.

Prof. Sabine Benoit, Professor of Marketing, University of Surrey

Sabine is an expert in marketing, customer perception and behaviour, with particular specialism in supply chain and sustainability. Sabine's work is published in many leading international Journals. As consumers take more care about where and what they buy, perception is more powerful and important than ever before. We've asked Sabine to share her recent insights around supply chain risk from the customer standpoint, and what this means for you.

Clare Jones, CCO, what3words 

Precision is a game changer for final mile: what3words is the world's first addressing system designed for voice - every 3m x 3m square in the world has been assigned an address made of just three words. These 3 word addresses can be used to route cars or drones, used as an address when ordering online, or simply given as a meeting point. Clare joins us to share the story so far, plus her views on the future of final mile and next generation CX. Clare was featured in the 2019 Forbes 30 under 30 list for technology and is involved with London companies tackling social/environmental challenges.


Full agenda

Tuesday 12th May

08.30   Registration & breakfast

09.00   Statement of Intent - Ed Lawson, Director, Intent Group

09.10   Icebreaker speed group meetings

09.30   Roundtable discussions - round 1 (see below)

10.20   121 meetings

10.40   Networking break

10.55   Guest expert, Natalie Berg, Founder, NBK Innovation: WACA: What Amazon Can't Do

11.30   Roundtable discussions - round 2 (see below)

12.20   121 meetings

12.40   Lunch

13.50   Special guest, Clare Jones, CCO, what3words: Future Precision in Final Mile

14.10   Roundtable discussions - round 3 (see below)

15.00   121 meetings

15.20   Short break

15.35   Roundtable discussions - round 4 (see below)

16.20   Guest expert, Sabine Benoit, Professor of Marketing, Uni of Surrey: Customer Perception of Supply Chain Incidents - managing risk

16.50   Rapport-building activities & drinks reception

17.45   End of day

Roundtable discussion themes

SIX of the following top interests of the members who are planning to attend this meeting will be the roundtable discussion themes (in no particular order):

  • DIGITALISATION - future ready supply chain strategies

  • ​CUSTOMER COLLABORATION - for more accurate forecasting

  • E2E VISIBILITY - OTIF, Best in class customer service

  • PLANNING - reducing the burden with a single version of the truth


  • OMNI - bolstering your direct strategy and capability

  • 3PL - how can you get more from partner relationships

  • OPTIMISING LOGISTICS - what efficiencies are within reach?

  • ZERO WASTE - strategies to reduce waste in your supply chain

The final agenda (with the SIX roundtable discussion themes) is confirmed about one month before the meeting.

About Intent Member Meetings

  • Capped attendance (to maintain a private and safe setting for genuine sharing)

  • Private, by-invitation only, Chatham House Rules

  • Cross-sector, Director level, pre-profiled (all attendees receive full details on participating members)

  • Mutually agreed 121 meetings based on common interests (no obligation or pressure)

  • Only SIX Advisory Partners hosting roundtable discussions

Concurrent roundtable discussions

​The SIX roundtable discussions are concurrent / simultaneous and they run THREE times during the day so members choose their top three discussions to participate in.

Members submit questions and agenda points and we work with the discussion hosts to tailor the agendas for participants. Each member receives a personalised agenda with the times of each of their chosen discussions. No competing companies are scheduled on the same session.

121 meetings

​We schedule member-to-member and member-to-partner 121 meetings for all attendees (that wish to). These meetings are based on common interests and are agreed in advance. There is no obligation to attend any meeting that is not of interest.

What else?

Each meeting also includes two or more of:

  • Member viewpoint/experience sharing: a member shares a short, honest review of a recent project or improvement made in their business, with a focus on 'lessons learned'.

  • Expert Q&A: we invite a subject-matter expert on an important theme for our members and then invite them to ask whatever they want

  • Leadership "refreshers": knowing what to do is only half the battle...our members then need to make things happen! We invite inspirational coaches to equip our members with new tools and ideas to help them realise their goals

  • Something totally different: we invite interesting and unusual non-industry luminaries whose insights and experiences can provoke tired assumptions and stimulate new thinking

  • Rapport-building activities: we end each meeting with some fun stuff so that you make new friends, not just new contacts

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On hearing about the Intent Group proposition, it was of immediate appeal to me. We’re a billion dollar business, and I’ve worked in supply chain over 25 years. For us, it’s the perfect platform to collaborate, see if others share our beliefs about the future of agile supply chain, and to have more useful touchpoints outside of our business” NL, FMCG member.


     Venue, accommodation & travel

Venue: Bounce, 121 Holborn, London, EC1N 2DT

Travel: The venue is a few minutes walk from Chancery Lane (Central Line) or Farringdon rail/tube.

Streetview: click

Accommodation: We recommend staying in Farringdon or Smithfields, a few minutes' walk away. 

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